Delete or cancel a QRO Online transaction
Read our instructions on what to do if you need to delete or cancel a transaction in QRO Online.
You can delete draft transactions in QRO Online. For submitted transactions, you’ll need to request a reassessment or cancellation.
Draft transactions
If you’ve created draft transactions that you no longer need (e.g. duplicate transactions or cancelled agreements), you should delete them as soon as you know they’re not needed.
If you have ‘Administrator’ access, you can delete draft transactions in QRO Online.
- Go to the Lodgements tab.
- Locate the transaction number.
- Select Lodge and the transaction will appear.
- Scroll to the bottom-left corner of the page and click Delete.
Submitted transactions
If you’ve submitted a transaction in QRO Online that has not settled and you need to cancel it, you can do one of the following:
- Send details in an email to selfassessment@treasury.qld.gov.au.
- Complete the transaction cancellation request form.
You can’t cancel submitted transactions where the agreement has been cancelled or you made an error.
In these situations, you need to request a reassessment. Learn about:
Transaction cancellation request form
Complete all applicable fields below and press Submit. You will receive an email confirmation for your records.
All questions must be answered unless marked optional.