Contact QRO
For contact details and information on:
- fines, and how to pay, transfer or dispute them—see fines and enforcement
- enforcement orders from the State Penalties Enforcement Registry—contact SPER.
Contact details for QRO
You can contact Queensland Revenue Office (QRO) by:
- online enquiry form
- phone
- mail.
Our office hours are 8.30am to 5.00pm, Monday to Friday (excluding public holidays).
We value your feedback and enquiries.
Use this form to submit enquiries on state taxes or home owner grants, or to send comments and suggestions.
We aim to reply to online enquiries within 7–10 days.
Call 1300 300 734 (or +61 7 3179 2500 from outside Australia) during office hours for enquiries about:
- making a payment
- payment plans and debt management
- duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
- payroll tax
- land tax and clearance certificates
- home buyer grants and concessions
- royalties
- betting tax
- QRO Online.
Have your QRO client number handy when calling so that we can better help you.
| QRO Online payments for returns or transactions | GPO Box 2475 Brisbane QLD 4001 |
| Debt management or payment plans | GPO Box 139 Brisbane QLD 4001 |
| Duties | GPO Box 2593 Brisbane QLD 4001 |
| Payroll tax | GPO Box 2248 Brisbane QLD 4001 |
| Land tax | GPO Box 2476 Brisbane QLD 4001 |
| Royalties | GPO Box 5806 Brisbane QLD 4001 |
| Betting tax | GPO Box 15951 Brisbane QLD 4001 |
| Queensland First Home Owners’ Grant | GPO Box 953 Brisbane QLD 4001 |
| Queensland Building Boost Grant | GPO Box 5273 Brisbane QLD 4001 |
| General mail and complaints | PO Box 15931 City East QLD 4002 |
| Investigations | GPO Box 955 Brisbane QLD 4001 |
All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:
- visual assessment to identify suspicious articles
- an X-ray to detect harmful materials.
Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).
The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.
Courier deliveries
Couriers must deliver all items to Decipha.
Address packages to:
Queensland Revenue Office
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101
We cannot accept payments or documents in person.
Report tax evasion or grant fraud
If you think somebody is not complying with state law or claiming a first home buyer’s grant when they are not eligible, you can report it. The information you supply is confidential.
Serve legal documents
If you need to serve documents in a legal proceeding, we have certain officers who are authorised to accept documents on behalf of the Commissioner of State Revenue. Call us to arrange a time to serve legal documents on an officer delegated to accept service on the Commissioner’s behalf.
Complaints
You can lodge a complaint online or complete a complaint form.
Compliments
You can tell us about a good experience with our office by lodging a compliment online.