The State Penalties Enforcement Registry (SPER) is a division of Queensland Revenue Office. We are responsible for the collection and enforcement of unpaid:
- infringement notice fines
- court-ordered monetary penalties
- offender debt recovery orders
- offender levies.
We do not issue fines. If you want to dispute a fine or court order, you will need to contact the administering authority or court.
We aim to:
- boost the collection of restitution and compensation for victims of crime, as ordered to be paid under the Penalties and Sentences Act 1992
- maximise the number of fines and penalties paid before enforcement action is taken
- emphasise that unpaid work is an option for eligible people in hardship who cannot afford to pay their SPER debt
- reduce the use of imprisonment for people who don’t pay their fines and penalties by using other enforcement methods
- inform the community about the obligations of offenders, and the consequences of non-compliance.
Once your debt is registered with us, we will issue an enforcement order. A registration fee is added to all infringement notice fines. It applies if you receive an infringement notice, but fail to take action within 28 days.
If you don’t act, your debt may escalate to the next level and we may take enforcement action. An enforcement action fee is applied if you fail to act within the specified time.
See the current fees and charges.
How we treat emails
As a government agency, we treat any official email correspondence sent to us as a public record and retain it as required by the Public Records Act 2002 and other relevant regulations.
Our support staff may monitor email messages. However, your name and address details will not be added to any mailing list, nor will we disclose these details to a third party without your consent. We have email filtering software that blocks inappropriate material. The system generates an automatic message advising the originator and addressee that the message has been blocked.
Privacy complaints and review process
If you believe that we, or a member of our staff, have not dealt with your personal information in accordance with the Information Privacy Principles, you may make a complaint.
- The complaint must be in writing and include your address.
- It must set out what happened and what you consider to be the breach of the principles.
- You should include as much detail as possible about the incident relating to your case.
- You should make your complaint as soon as possible after the incident and within 12 months of the date when the breach was suspected to have happened.
Send your complaint via email to firstname.lastname@example.org or in writing to:
Privacy Contact Officer
GPO Box 611
BRISBANE QLD 4001.
We will acknowledge your complaint in writing within 10 business days. We will investigate each complaint within 45 business days of receipt and will advise you of the outcome of the investigation, including any remedies that are considered appropriate to resolve the complaint.
If you do not agree with the outcome of the investigation, you may apply to the Privacy Contact Officer to have the decision reviewed. Applications for review should be made in writing within 20 business days of receiving the initial decision.
In re-examining the complaint, Treasury will appoint a person who was not involved in the initial review to review the decision. The review will be completed within 20 business days of receipt of the application and the complainant will be notified in writing of the outcome.
The Privacy Contact Officer can provide more information about complaint handling procedures. Call +61 7 3035 1863 or email email@example.com.