Missing tiles in QRO Online

If you can’t see tiles such as My land, Identity verification, Add accounts or View accounts on the home screen, it could be because:

• the tile is still loading (sometimes tiles can take up to 10 minutes to appear)
• you haven’t verified your identity after opening your account. You can follow our steps to create an account and verify your identity
• your browser needs to be refreshed. To do this, press F5 on your keyboard, or click the refresh icon in your browser address bar. You might need to do this a few times
• your browser is not compatible. Log out and open QRO Online using Google Chrome then try again
• you’ve opened QRO Online from a saved bookmark. Close your browser and re-open using qroonline.treasury.qld.gov.au
• your network is not recognising QRO Online. In your network preferences, add these URLs to your trusted sites
  • https://*.hana.ondemand.com
  • https://*.gigya.com
  • https://qroonline.treasury.qld.gov.au
  • https://qroonline.treasury.qld.gov.au/sites/qro-online#Home-show
• your device (e.g. smart phone) is not compatible. Try using a different device.