Verifying your QRO Online account

Email address

If you haven’t received the verification emails needed to finish setting up your account, contact us for help.

The emails will come from no-reply@qroonlinelogin.treasury.qld.gov.au. You might need to check your junk or spam email folder.

If you still haven’t received an email, there might be a firewall issue and you will need to talk to your IT specialist.

If you still have trouble, contact us. Make sure you include the email address you used and details or screenshots of any error message.

Verifying your identity

Before you can use QRO Online tools, you need to verify your identity.

• If you don’t have an Australian ID, you need to ask us to manually verify your identity.
• Watch these videos:
  • Create account and verify identity
  • Identify your identity manually.