Blank screens, error messages and outages in QRO Online
Find out what to do if you get a blank screen or error message or if there is a website outage.
Blank screen or error messages
If you get a blank screen or an error message (such as an SAML, 404, 505 or 400006 code or an ‘oops—site not found’), try these troubleshooting steps.
- Clear your browsing history, including the cache.
- Close all browser windows.
- Open a new page and re-open QRO Online using https://qroonline.treasury.qld.gov.au.
Alternatively, you can try using incognito mode.
Always use one of our links to log in to QRO Online or enter the URL address directly. Do not bookmark the page.
Payroll tax annual return
If there are any errors in your return, a red exclamation mark will appear at the top right corner. Click the icon to display information on the error.
Not all periodic form bundles processed in return details: Field periodic payments
This message usually means that you haven’t lodged all your periodic returns for the financial year. It could also mean that there might be an issue or outstanding reassessment request on a lodged return.
If you are unable to resolve the issues in your annual return, contact us.
Outages
When there is a planned outage, such as for scheduled maintenance, you’ll see a message on the QRO Online log in screen.
If there is an unplanned outage, we’ll work to fix it as soon as possible. You could try to log in every 30 minutes or so to test your access.