Setting up and permissions in QRO Online

Use a personal email address

• You must use a personal email address to create an individual account in QRO Online (e.g. mary@company.mail).
• Do not use generic or shared email addresses (e.g. accounts@company.mail).
• Each account must be individually verified.
• Using a shared account means that your personal information will be accessible to anyone who logs in using the shared email address.

Once your account is created, you can then link to a company or trust to lodge returns or transactions and make payments on its behalf.

Land tax

If you can’t see the My land and View accounts tiles, it might be because you haven’t verified your identity when creating your full-access account. (If you set up a quick-access account to apply for a land tax exemption, you won’t see these tiles. You need a full-access account if you want to manage ongoing land tax obligations.)

If you personally own land in Queensland, you’ll be able to access information about your landholdings (once you’ve verified your account). This doesn’t mean you owe land tax—it just means we have identified land held in your name.

To find land tax:

• for your personal landholdings, select My land
• on behalf of another person, company or trust, select View accounts. (If you can’t see your accounts, check that you have linked your personal account to the company or trust.)

Royalty

If you can’t see information about your royalty operation or resource authorities, it might be because you aren’t registered as the authority client.

If you personally hold an interest (or share) in a mining or petroleum resource authority and you are the registered royalty client, you’ll be able to access information about your royalty operation and resource authorities.

Select:

• Royalty to view your personal operation and resource authorities in Queensland
• Add account to link to accounts for other people, companies and trusts.

Link an account

Before you can give someone else access to information and records in your QRO Online account, you need to create your personal account and verify your identity.

To add accounts (for another person or a company or trust), you need to create a contact card. Then you’ll be able to link to another account.

See the steps to link to accounts for other people, companies and trusts.

Assign access and permissions

Before you can give access to other people (e.g. another staff member or the company accountant), you must have permission to manage a company or trust account.

Once you have permission, you can assign access to other users. They won’t see your personal information (e.g. details of land that you own in your name).

To assign access:

1. Select View accounts on the Home screen.
2. Select the entity.
3. Select Assign permission from the left menu.

Read more about giving access and permissions.