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Queensland Government - Queensland Revenue Office
Queensland Government - Queensland Revenue Office

Fines and infringements

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    We are responsible for administering and managing certain fines, for example:

    • camera-detected offences (e.g. red light, speed, seatbelt and mobile phone)
    • failure to comply with demand notices for overdue tolls.

    We do not handle fines issued by other government departments or local councils.

    Fines (or infringement notices) are issued by post or email.

    See how to check if an infringement notice email is legitimate.

    How to finalise your fine

    When you receive a fine, you have 28 days from the date of issue to:

    You can use the My account service to manage your fines, registrations and licences. You can also use this service to sign up to receive email reminders for your unpaid fines.

    If you don’t finalise your fine

    If you don’t finalise your fine by the due date, it may be referred to the State Penalties Enforcement Registry (SPER) for collection. You’ll be sent an enforcement order that includes a SPER fee, which will be added to the original fine. If you don’t pay the order by the due date, we may take enforcement action (e.g. licence suspension, wheel clamping).

    Update your details

    It’s your responsibility to let government agencies know when your address details change.

    Use My account to update your details for the Department of Transport and Main Roads (TMR). Or use the Queensland Government change of address service to advise multiple agencies.

    Who to contact

    If you have received an enforcement order, contact SPER.

    If you have a question about your fine before its due date, you can phone or email us.


    Call 1300 360 610 or (+61 7 3099 6111 from outside Australia).

    Our office hours are 8.00am to 5.00pm, Monday to Friday (excluding public holidays).


    Use this form to send us an email about your infringement notice or fine.

    We aim to reply to online enquiries within 7 to 10 days.


    Thank you. Someone from our team will contact you.

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    Last updated: 3 October 2023