Contacting you about SPER debts, overpayments and unclaimed funds

You might get a call from us if:

• you’ve recently received a SPER enforcement order
• we have suspended your driver licence.

We’ll call to explain your obligations, payment options and the consequences of not paying your SPER debt on time. We won’t discuss the specific details of your case until we have verified your identity.

The number we call from will show as ‘private’ or 1300 185 619. If you’re concerned about providing details over the phone, call us on 1300 365 635.

We may contact you if you have accidentally overpaid a fine or penalty debt with us.

Learn more about SPER overpayments and how to apply for your refund.

If you’ve overpaid a debt or have a compensation or restitution payment owing to you, we may contact you by phone, post or SMS. The text message we send will have instructions on how to apply to reclaim your funds, or you can read more about applying for unclaimed funds. We may also send you a cheque; if you don’t cash it, we’ll contact you to arrange to have the funds transferred to your bank account.

There are 2 ways to have funds transferred to your bank account:

• Option 1: Complete an online form
• Option 2: Download a PDF form to complete.

Option 1: Online form

You can complete the EFT request form online.

You’ll need your SPER client number, bank accounts details and a copy of your bank statement that includes your details. Organisations will also need their ACN or ABN numbers.

Option 2: Download PDF

Follow these steps to apply to have your funds transferred to your bank account.

1. Download and complete an EFT application form with your client number (or party ID). If you don’t know your number, call us on 1300 365 635.
2. Provide supporting documents, such as:
   • a copy of a bank statement that confirms your name, BSB and account number (this includes bank accounts held in joint names)
   • evidence of a change of name (e.g. marriage certificate) if you are known by other names.
3. Email or post your completed EFT application form and supporting documents to:
   • sper.finance@treasury.qld.gov.au
   • GPO Box 1387, Brisbane QLD 4001.

After we process your application, we will deposit the funds into your nominated bank account within 4 to 6 weeks.

The Public Trustee

We are required to transfer all funds that have gone unclaimed after 2 years to the Queensland Public Trustee. The Public Trustee is responsible for holding unclaimed money on behalf of Queenslanders.

Learn about unclaimed money in other states and territories:

• ACT Public Trustee and Guardian
• Revenue NSW
• Northern Territory Department of Treasury and Finance
• South Australia Department of Treasury and Finance
• Tasmania Department of Treasury and Finance
• Western Australia Department of Treasury.

When we contact you by text, we do not include personal information such as your date of birth or licence number.

If you’re concerned about the source of a text message, call us on 1300 365 635 (overseas +61 7 3013 4500).

With all potential scams, if you think you’ve received a message from a suspicious source, do not reply to it or open links in the message.

We urge people to be careful when responding to emails about penalty infringement notices. We have identified an email scam designed to get your bank details when you open an attached file.

If you’re concerned about the source of an email, call us on 1300 365 635 (overseas +61 7 3013 4500).

If you think you’ve received a message from a suspicious source, do not reply to it or open links or files within the message.

The official websites where you can find our information are:

• qld.gov.au
• publications.qld.gov.au.

If you believe you’ve given bank account details to a scammer, contact your financial institution immediately.

Find out more about:

• reporting a scam
• protecting yourself against scams.