Getting help to correct a transaction in QRO Online

If you’ve made an error in a transaction in an electronic lodgement workspace or QRO Online, don’t cancel it and create another one. Contact us first at selfassessment@treasury.qld.gov.au because in most cases we can fix the error for you.

If the transaction relates to a settlement occurring within 24 hours, include ‘URGENT’ in the email subject line and we will respond in time for settlement. For all other matters, we’ll respond within 10 working days, unless the settlement date is earlier.

Include the following in your email:

• your client number
• transaction number(s)
• settlement date and time
• relevant forms and documents.

Whether you send us one or multiple emails, you’ll only receive one automated acknowledgement email per day, confirming we received your email(s).

If for some reason you haven’t received a response from us by 1 hour before settlement, send us an email or call 1300 300 734.

Following our data entry standards for QRO Online will help you avoid making common errors in recording party names, dates and addresses.

More information

• See how to lodge transfer duty transactions in QRO Online.