Direct debit service agreement

By requesting a direct debit arrangement, you consent and acknowledge that you are authorised to give direct debit instructions on the nominated account.

1. Check your account allows direct debits

Direct debiting through the Bulk Electronic Clearing System (BECS) is not available on all accounts. You should check a recent statement for your account (and, if in doubt, check directly with your financial institution) to ensure that your account has this facility.

2. Authorisation

You authorise and request Queensland Treasury (APCA User ID No. 15840) to arrange for funds to be debited from your account in accordance with this ‘Direct debit service agreement’ through BECS.

3. Direct debit arrangement

Queensland Treasury will debit your account for the amounts that you are required to pay to the Commissioner of State Revenue for taxes and all grants, royalties, subsidies, fines and levies administered or collected by Queensland Revenue Office (QRO) on the due date for payment of the amounts, under the terms of that arrangement.

The debit amount may include any amount of tax, unpaid tax interest or penalty tax assessed or imposed under the revenue laws.

4. Direct debit on non-business days

If the day that your account would normally be debited falls on a non-business day (i.e. weekend or national public holiday), your account will be debited the next business day.

To enquire when the debit will be processed, contact your financial institution. You must ensure you have sufficient clear funds available in your account in these circumstances.

5. Sufficient cleared funds available in relevant account

It is your responsibility to have sufficient clear funds available in your account by the due date, to permit payment of debit items according to your direct debit request.

If your financial institution does not pay a debit requested in accordance with the direct debit request, you should make alternative arrangements to ensure QRO is paid that amount immediately to prevent your instalment plan defaulting.

If you fail to do this:

1. you will be in breach of the terms of your payment arrangement with the Commissioner
2. additional unpaid tax interest and penalty tax may be imposed under the revenue laws, and action may be taken to recover outstanding amounts
3. you will be responsible for any charges your, or our, financial institution may levy for rejection of the debit against your account.

6. Variation to direct debit arrangement by department

Queensland Treasury can vary the terms of this direct debit arrangement by giving you at least 14 days notice of the proposed variation.

QRO may send notices for your direct debit arrangement either electronically or by ordinary post to the address you have provided.

If sent electronically, communications are taken to be received when they enter the first information system outside of QRO; if sent by mail, they are taken to be received on the day they would be received in the ordinary course of post.

7. Variations to direct debit arrangement by customer

• Variation of arrangements—Requests to decrease an amount or frequency of a direct debit can be made in writing to QRO, or by calling 1300 300 734. If sufficient time allows, the alteration will take effect from the next scheduled direct debit date.
• Cancellation of direct debit arrangement—If you wish to cancel a direct debit request, you must contact QRO (at least 14 days prior in writing) or your financial institution.
• Cancelling or altering a single debit—If you wish to cancel or alter a single one-off debit (e.g. you have insufficient funds), contact QRO to arrange the alteration. If sufficient time allows, the alteration will be made.
• Change of account—If you wish to replace a direct debit request because there has been a change to your account, you need to give QRO a new direct debit request at least 14 days before the date on which you wish the new instruction to take effect. The existing direct debit request will terminate 14 days after receipt of your new direct debit request.

Send correspondence to Queensland Revenue Office by:

• email to qrodebt@treasury.qld.gov.au
• post to GPO Box 139 Brisbane QLD 4001.

8. Dispute resolution

If you dispute any debit to your account pursuant to the direct debit request, you should first contact QRO on 1300 300 734 and state that you have a query regarding a direct debit request.

If you prefer to lodge your query in writing, provide the details of your dispute and your existing direct debit request. Send correspondence to Queensland Revenue Office by:

• email to qrodebt@treasury.qld.gov.au
• post to GPO Box 139 Brisbane QLD 4001.

Direct debits claims may also be directed to your financial institution.

9. Privacy

The information you provide will only be used by Queensland Treasury for the purpose intended. We will take reasonable precautions to maintain the confidentiality of your records and account details.

Our financial institution may require this information in connection with a claim made on it relating to an alleged incorrect or wrongful debit.

10. Liability

If it is proved that an incidence of fraud has been perpetrated against you by an employee of Queensland Treasury, we will refund the amount obtained by the fraudulent act.

However, Queensland Treasury will not be liable to you for any other loss or damage as a result of this direct debit arrangement, including incidental, direct or consequential damages or lost profits.