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Queensland Government - Queensland Revenue Office
Queensland Government - Queensland Revenue Office

Activate your registration in QRO Online

To activate your registration for payroll tax, transfer duty or insurance duty, you’ll need a transaction number and a client number.

You will get the transaction number when you submit the registration form. We will provide your client number after we’ve processed your registration.

You won’t be able to activate your registration until you have received a confirmation letter with your client number.

There are 2 ways to activate your registration:

  • Method 1—for when you submitted the registration form yourself.
  • Method 2—for when someone else submitted the form for you.

Method 1

  1. Log in to QRO Online.
  2. Select the Registration tile to see a list of applications that you have submitted.
  3. Select Activate for the relevant client.

A pop-up window will open, displaying the transaction number.

  1. Enter the Client number and then select Activate.

That form will disappear from the list and you will now see a View accounts tile on your home page.

Method 2

Before you start, you will need the 12-digit transaction number that was generated when the registration form was submitted. If you don’t have it, phone 1300 300 734.

  1. Log in to QRO Online.
  2. Select Add accounts.
  3. Select the Activation tab.
  4. Enter the transaction number and client number, then select Activate.

This creates administrator authorisation for the person that activated the registration.

If you’ve entered the information correctly, you will see a pop-up screen showing that the registration has been activated.

You will now see a View accounts tile on your home page and select your client.

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Last updated: 11 November 2023