Refunds

You may be entitled to a refund if you make an overpayment, or if a reassessment results in a credit.

Taxes, duties and royalty

Within specific timeframes, you may be entitled to a refund if:

• your liability for tax is decreased because of a reassessment
• you overpay tax.

If you believe you’re eligible for a refund, contact us with the details.

Instead of giving you a refund, we may decide to:

• use the amount for any outstanding tax liability you have
• hold the amount to use against a liability that you are expected to incur during a specific period.

If you apply for a refund in relation to tax paid by someone else, you must pass the refund amount on to that person. If you do not pass the refund on, the amount will have to be repaid with interest and possible penalties.

We may contact you (by phone, email or text) if we identify that you are entitled to a refund and we do not have your bank account details. We’ll ask you to provide this information so that we can pay the refund by electronic funds transfer (EFT).

Refunds by electronic funds transfer

If we have approved your refund and have your bank account details, we will pay by EFT.

There are 2 ways to have your refund paid by EFT:

• Option 1: add your details to QRO Online (see how to set up bank details)
• Option 2: complete the online form to request a refund via EFT and attach copy of your bank statement, clearly showing the bank header, account holder name, BSB and account number.

Fines

If you believe you’re eligible for a refund, contact us with the details.

SPER

If you’ve made an overpayment, you may be entitled to a refund.

• Find out how to apply for your refund.
• See when we contact you about SPER debts and unclaimed funds.