How to avoid overpayments

Taking a few simple precautions will ensure you pay the right amount and prevent overpayments.

On the day you make payment

Log in to QRO Online:

• click the Payments tab
• locate your transaction number
• check the Amount due field. This amount includes any outstanding interest or penalties for the transaction.

If payment is committed to be paid as part of an electronic settlement, you must pay the amount due into your trust account before paying us. Paying directly from the electronic settlement is a contravention of your registration.

Understand unpaid tax interest

• Unpaid tax interest has two components:
  • assessed interest—calculated at the time an assessment is made
  • late payment interest (LPI)—calculated after an assessment is made and applied each Sunday.
• QRO Online will reflect the correct amount due including any outstanding interest or penalties.

Set up a direct debit

• Direct debits in QRO Online give you control over how much is paid and when it’s paid.
• You’ll also receive a prompt telling you a payment has already been scheduled if you try to pay twice.

Think you may have overpaid?

Check your QRO Online dashboard. In the navigation pane, select the Payments tab for a snapshot of all transactions including those with credit balances.

What to do if you’ve overpaid

Once you’ve identified a credit:

• check your eligibility for a refund
• complete an EFT form if eligible
• include a copy of a bank statement with the nominated account name, BSB and account number
• email your refund request to selfassessment@treasury.qld.gov.au.