Blank screens, error messages and outages in QRO Online

Blank screen or error messages

If you get a blank screen or an error message (such as an SAML, 404, 505 or 400006 code or an ‘oops—site not found’), try these troubleshooting steps.

1. Clear your browsing history, including the cache.
2. Close all browser windows.
3. Open a new page and re-open QRO Online using https://qroonline.treasury.qld.gov.au.

Alternatively, you can try using incognito mode.

Always use one of our links to log in to QRO Online or enter the URL address directly. Do not bookmark the page.

Outages

When there is a planned outage, such as for scheduled maintenance, you’ll see a message on the QRO Online log in screen.

If there is an unplanned outage, we’ll work to fix it as soon as possible. You could try to log in every 30 minutes or so to test your access.